Elle here from Shopify.
Can you confirm what you are trying to verify?
Are you trying to:
Let me know exactly what you're trying to accomplish and the steps you've taken so I can help. Thanks!
Hi! I'm trying to verify my documents i mean passport/goverment document etc. How long do I have to wait for it. Its all the time "Your payouts from Shopify Payments are on hold
Your Shopify Payments account needs to be verified. You can still make sales while your payouts are on hold.
The photo ID you uploaded was not valid. To continue using Shopify Payments, resubmit your photo ID in order to verify your identity.
Thank you for clarifying, @IzabelaWIT !
Once you upload your ID, the banner should go away within 24-72 hours. If our team needs additional information from you, they will reach out to you within the same timeframe.
I've just sent you an email so I can authenticate your store and provide additional insight as to why this has taken longer than it should for your account.
You're welcome, @IzabelaWIT !
I sent you an email if you're interested in the context behind what occurred.
Happy to hear everything is fine on your end now. If you have any other questions feel free to reach out to our support, we're available 24/7!
If you are receiving an error that your ID is invalid, it's more than likely due to the following issues:
If you're certain the image you've uploaded shows all information clearly, then your issue may be due to your account information not matching your ID. Let me know if this is the case and I will reach out to you directly.
Hope this helps!
Thanks for letting me know!
I have sent you an email with the subject line "Shopify Support - Verify Account".
Looking forward to hearing from you soon so we can get this resolved!