This is an accepted solution.
Rose here from Shopify. Thanks for reaching out!
Can you provide a bit more detail on the issue you are experiencing? What steps are you taking to lead to the white screen and from which page?
When I take a look at your store and go back to a previous page via my browser, everything appears as expected. With that said, I suggest clearing the cache and cookies of the web browser you are using. I might also suggest trying this in another browser to see if we can narrow down where the problem might be coming from. If it works in another browser, then it’s likely just a cache issue.
Please let me know if the issue persists and we can look into this deeper.
Hi, @Eclaterjeweller !
Thanks for reaching out.
First off, I just want to say I love your store and products - so beautiful!
I took a look at your site on my mobile device and I am see the issue you are referencing. I'm not seeing it on Google Chrome though. Can you confirm that you are only seeing the issue on your mobile device as well? What kind of device do you use?
With that being said, when did you first notice the issue? Have you made any recent changes to your website that may have affected the code of your theme?
I look forward to hearing from you!
Hi, @Stellalu !
Thanks for reaching out about this.
Are you seeing a white screen when you access your store generally or when you click to the previous page as mentioned in this thread? Please let me know a bit more about the issue you're experiencing. If you can also send me your store URL, that would be fantastic!
In the meantime, I would suggest trying Google Chrome and clearing your browser of cache and cookies to see if that helps.
I look forward to your reply.
Thanks for your reply. It only happens to me when I try to click to the previous page on my mobile phone. The PC version works no problem.
The store URL is www.aulalaparis.com
Thank you in advance.
Thanks for getting back to me.
Can you let me know the following information:
With this context, I can reach out to our technical team to see what can be done.
I look forward to your reply!