Hey! I had a store on which the free trial expired and now I can't delete it. I set up the domain Im using on that store and now I made a new store and can't use that domain on this new store. Is it possible to transfer the domain from one store to other?
Thanks for your response
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Ted here from Shopify, thanks for reaching out to us!
Sure thing, so you should be able to transfer the domain from the old account to the new account by selecting the Transfer In option as shown in this screenshot for example. This is located in the Online Store > Domains section of your account. Are you able to transfer in the domain? If not, please let me know and I'll take a closer look into this with you.
Thanks for letting me know. I'll email you so instead to help authenticate the account and assist with the transfer. Please keep an eye out for my email and if there's anything else I can help you with, I'm happy to help!
This is an accepted solution.
That's perfect! I've just fixed that up for you there. You should be able to add the domain to your new store now.
What type of store are you hoping to set up? If you need any assistance please let me know, I'm happy to help!
Thanks for reaching out and for letting me know!
So you should be able to transfer in the domain by selecting Online Store > Domains > Transfer in your domain as shown here. If this option is not available, do you still have access to the old domains admin? If so, you can delete/remove the domain from the old account and after that, add it to your new account by selecting Online Store > Domains > Add a custom domain.
If there is anything else I can help you with, please let me know!