Identity Verification

HerbiesCrafts
New Member
1 0 0

Shopify has placed payments to my store on hold and requested I submit a government issued identity to verify my identification. 

Has anyone else received a similar request?

My efforts to submit jpeg images of the id have failed. Does anybody have a suggestion?

 

Does anyone have a number I could call to get assistance?

Thank-you. 

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fmcsonley
New Member
2 0 0

Hi Shopify Support Team, 

I've come across the same problem. I have submitted photo ID multiple times over the past 5 days and am still receiving emails asking to 'Verify Identity'. Can I please get some help with this? 

Best Regards 

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