If a customer wants to close his/her account in a Shopify store? (Debut theme)

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367761
Tourist
5 0 2

Hello!

Usually, if a person signs up to an eCommerce store, and later for some reason wants to quit membership - he or she can always do that by pressing "Close my account" button.

But I cannot find such a button in a Shopify store with Debut theme. (there are only order history and shipping address lines, which is pretty poor and limited).

Debut.JPG

That's very strange, since that is an obvious basic functionality.

If somebody have a solution, could you please share that?

I will appreciate that!

Thank you!

 

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DigitalArtisans
Shopify Partner
377 56 75

Hello @367761 !


Here are the steps to close your Shopify store in Debut theme:

From your Shopify admin, go to Settings > Plan.

Click Cancel subscription or Pause or cancel subscription.

Review the options to pause your subscription, or sell your store.

If you still want to cancel, then click Cancel subscription and close store.

Select a reason for the cancellation, and then click Continue.

Enter your password, and then click Close store

Hope this helps!


Thanks
Digital Artisans

Hatim Ayoub | Designer | Developer
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367761
Tourist
5 0 2

Thanks for reply.

But my question was not about closing account by a merchant.

My question was about closing an account by a customer in my shopify store

Thank you!

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DigitalArtisans
Shopify Partner
377 56 75

This is an accepted solution.

Hello @367761 ,


The customer cannot close the account - the account can be closed, paused or reopened on the merchant’s ends only.

Thanks,
Digital Artisans

Hatim Ayoub | Designer | Developer
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted
367761
Tourist
5 0 2

Wow! Thank you very much for update.

 

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