Images save as WEBP file now when right clicking to download

Solved
New Member
2 0 1

Not sure if this is something new or not but when I go to right-click to 'save image as' on my Shopify site, it only saves as webp file, which then cannot be opened by my normal programs on my PC.

 

Is this a new thing and what is the best way to download an image from my site online? I have a virtual assistant helping with social media and they usually use 'save image as' and then they have the jpeg file.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
641 39 82

Hi, @Nicky_Jessen !

 

Katy here from Shopify. I hope all is well with you and welcome to our Community here! 

 

Great question! This relates to the new launch that we have made recently for store optimization - notably with images and how these are compressed. You can find some info on this launch here and also in more detail in our changelog here.  WebP is a modern image format which has been developed by Google. We are now working with this to help bring the fastest speed to all stores.

 

There is more detailed info on working with the WebP format here. Though in relation to your query, in order to be able to download these images or access them natively at the moment, I would suggest to use a browser such as Safari as WebP images are not supported on this browser. There is some more info on this here, outlining which browsers support this format at present. In Windows, you may also rename the WebP file extension .jpg to open it as a .jpg file in Microsoft Photos or MS paint.

 

Feel free to let me know how this goes for you, or if you have any additional questions. 

 

Cheers,
Katy

Katy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1 Like
Shopify Partner
10 0 1

At the same time I was reading the Shopify developers blog post about Webp and testing our pages, my boss called me to say he couldn't download the photos for an ad like he normally does. 

We can use the jpgs from our business software, so the small inconvenience this will cause is well worth our webpages loading much faster! Very happy that Shopify made this change. Hope you can find a good solution as well.   

0 Likes

Success.

Shopify Partner
1658 48 166

@Nicky_Jessen wrote:

...

Is this a new thing and what is the best way to download an image from my site online? I have a virtual assistant helping with social media and they usually use 'save image as' and then they have the jpeg file.


Now have them open the image in a new tab -> change the new tabs url extension to .jpg and hit enter -> now 'save image as'

Problem Solved? ✔️Accept the solution so you can help others.
Confused? Busy? ? Get me to solve it paull.newton+shopifyforum@gmail.com.
Buy me a coffee? ☕ paypal.me/paulnewton or donate to eff.org
1 Like
New Member
2 0 1

Thanks for that Paul. Simple.

1 Like
Shopify Partner
1658 48 166

No problem if they have to do that ALOT for multiple images on a page then consider making a bookmarklet to change all the image extensions with javascript.

If they have to do it across multiple pages might want to build a browser extension.

Problem Solved? ✔️Accept the solution so you can help others.
Confused? Busy? ? Get me to solve it paull.newton+shopifyforum@gmail.com.
Buy me a coffee? ☕ paypal.me/paulnewton or donate to eff.org
0 Likes
New Member
1 0 1
but when I download a WebP as JPG or simply WebP, i am not able to upload that image on another store. so, does this WebP format is one way only?
1 Like
New Member
1 0 0

@PaulNewton 


@PaulNewton wrote:

@Nicky_Jessen wrote:

...

Is this a new thing and what is the best way to download an image from my site online? I have a virtual assistant helping with social media and they usually use 'save image as' and then they have the jpeg file.


Now have them open the image in a new tab -> change the new tabs url extension to .jpg and hit enter -> now 'save image as'


This no longer works.

0 Likes
New Member
1 0 0

I don't like the new change where images are saved as WEBP files.  Please return to the old way where I can save directly as JPEG/JPG files.  The WEBP page adds a couple of additional steps to editing images. And when I am editing hundreds of images, this slows me down considerably. Please return to the old way of saving image files. Thanks for allowing me to comment. Jean

0 Likes
Shopify Staff
Shopify Staff
641 39 82

Hi All,

 

Apologies for the delayed response here and thank you all for posting.  

 

This  transition to use Google's WebP image format has been made in order to optimize performance. WebP is a modern image format that provides superior compression for images on the web compared to traditional file formats like PNG and JPEG. This means faster load times for your customers when viewing your store. 

 

We will not be reverting this I am afraid, however there are some additional workarounds which may help. Thanks to @PaulNewton for their helpful suggestion here.  If this no longer works there are some additional options which you can use:

 

  • To use Safari (or a browser which does not support WEBP images) to download your image files. This may help in your case @Jmcecu2005 if you have quite a few files.
  • In cases where the above is not possible, there is the option to append format=jpg to the end of the image URL. Depending on the formatting of the link you will either need to use &format=jpg or ?format=jpg. I have included some examples below:  

 

When working from a CDN URL (in your admin > settings > files for example):

 

When working directly from an image: 

  • Right click on the image, and do a `copy image address`. Append format=jpg following the above guidelines for the application of &format=jpg or ?format=jpg to the URL generated.
 
I do hope this helps.  Thanks again for your feedback and thoughts here, I'll be sure to pass this along to our internal team.

 

Cheers,

Katy

 

Katy | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes