Imported Customers Not Active

New Member
1 0 0

Hi - I just imported all my customers from BigCommerce (~2700 of them) and they can't log in to their accounts because they are not active.  


How do I go about activating their account in bulk so they can log in and place an order from my store?



Shopify Staff
Shopify Staff
760 83 175

Hey, @StevoDevo 



Essentially they will need to activate their account in order to get themselves a password and be able to log in. This can be accomplished by sending customer invites. Since you have 2700 customers I would suggest using a third-party app such as Bulk Account Invite Sender that will allow you to send out these customer invites all at once in bulk.


Let me know if this helps. If there is anything else I can help you with, please let me know.

Dirk | Social Care @ Shopify 
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Shopify Expert
230 28 37

I would recommend you Sender  

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