Items not showing up on website

xdreamineer
New Member
6 0 0

Hi Nick,

I have been using theme Simple, website: https://planetdeluxe.ca/

It came to us in a shock, I have the same issue. I uploaded a product WOC, it is in the collection "Chanel", but on the website when I go to the page "CHANEL", the product just isn't there. even with many attempts. I started digging and realize the problem has been around for more than a month. So under my website the collection page "CHANEL" it shows only 25 products, but at admin, under the collection, there are total 34 products available.

Can you help?

Thanks

Rachel

0 Likes
Nick
Community Moderator
Community Moderator
3570 290 694

Hi @xdreamineer,

This is something we'd need to access your account in order to understand better and resolve. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support team here and log in to your account to create a support request.

 

Nick | Community Moderator @ Shopify (Out of office until April 13th) 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes