Items not showing up on website

xdreamineer
Excursionist
16 0 6

Hi Nick,

I have been using theme Simple, website: https://planetdeluxe.ca/

It came to us in a shock, I have the same issue. I uploaded a product WOC, it is in the collection "Chanel", but on the website when I go to the page "CHANEL", the product just isn't there. even with many attempts. I started digging and realize the problem has been around for more than a month. So under my website the collection page "CHANEL" it shows only 25 products, but at admin, under the collection, there are total 34 products available.

Can you help?

Thanks

Rachel

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Nick
Community Moderator
Community Moderator
3730 322 728

Hi @xdreamineer,

This is something we'd need to access your account in order to understand better and resolve. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our support team here and log in to your account to create a support request.

 

Nick | Community Moderator @ Shopify 
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LunarLilac
New Member
2 0 0

Hey, so my shop link is https://lunarlilacstudios.com/

It isn't just one product, it's about half my sticker inventory. I will send you a link to one that isn't showing up. https://lunar-lilac-studios.myshopify.com/admin/products/6747995242658

I'm not sure if that link will work, these items won't even come up in search even though they are all active. 

I started off automatic with tags and now I just do it manually. 

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alexfc
Excursionist
15 4 2

@LunarLilacwhat's the password to see the store front-end?

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Nick
Community Moderator
Community Moderator
3730 322 728

Hi @LunarLilac,

Can you reach out to our support team as I mentioned above about this, please? Someone will be able to look through this with you in real time. 

Nick | Community Moderator @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Futur3ceo
New Member
2 0 0

Hello ALL,

Why is the issue of products not showing up so popular? Why is there no solution to this?

I have searched I have done everything I can to get a certain collection to show but it will not. I deleted all the Tags, Remade every collection list,

Checked the navigation tab to make sure it works properly and it is connected to the right collections. Nothing is working. I am frustrated!!!! 

Ive already spent 6 hours trying to fix this. It is absurd that there is no shopify number to call to help but we pay money-_-. 

 

 -Sincerely. Mr. Aggravated

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Jason
Shopify Expert
10354 155 1988

@Futur3ceo wrote:

I have searched I have done everything I can to get a certain collection to show but it will not. I deleted all the Tags, Remade every collection list,

Can you share some example links? So a product that you expect to be in a collection, and the link to the collection. Often when I see this it's related to search and filter apps. Since those tools use their own database there can be a delay in sync that from the master records on Shopify side. If you're using an app like that I would always suggest that you:

  • check if the result is the same in a different (unpublished) theme
  • load up that app and see if there's "sync data now" or similar button.

Less commonly I see this due to:

  • theme code where old bits of code existed to hide products for various reasons. 
  • forgetting to publish on the online storefront channel
  • and it isn't impossible for it to be an issue Shopify side.

Seeing clear examples is a great place to start narrowing that down.

I jump on these forums to help and share some insights. Not looking to be hired, and not looking for work.

Don't hand out staff invites or give admin password to forum members unless absolutely needed. In most cases the help you need can be handled without that.


★ http://freakdesign.com.au ★
Futur3ceo
New Member
2 0 0

https://sierah.co/collections/ladies-watches

 

that is what isnt showing on my website. I added new watches from a different vendor and they disappeared as well. It worked when I added the watches but then they disappeared again so Idk what is the issue with this category. 

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