I installed the Klaviyo app and use the Brooklyn theme and this is what I want to do:
When people enter their e-mail address in the native Brooklyn newsletter section, they are supposed to be added to my newsletter list in Klaviyo. Then, they receive a welcome mail with a discount code.
However, this does not work. I integrated Klaviyo successfully because for example abandoned cart mails and newsletter signup pop ups are working perfectly.
What I already did:
I tried the same a few weeks ago with Omnisend and there it worked automatically without any problems.
Can anyone please help me?
My store is: www.peakbelt.com
Thanks a lot,
Solved! Go to the solution
check if you have double opt-in activated on your list: https://help.klaviyo.com/hc/en-us/articles/115005251108-The-Double-Opt-In-Process.
If you do, the customers won't be added automatically. You will have to talk to Klaviyo support to deactivate that.
I hope that helps! If you need, we could have a deeper look for you. Just write us at email@example.com and we would love to help you.
If you are using custom form then need to put page url at subscribe page at Klaviyo.
If you need help on this then contact here: https://www.task4store.com/products/connect-newsletter-to-privy-klaviyo-account
Hey @gseilei ,
Thanks for the reply!
I have double opt-in activated, yes, but I think my initial question was poorly phrased:
I have tested the newsletter form field myself. Which means that I typed in my email address and hit submit. However, nothing happens after that. I don't receive a confirmation mail or anything. That's why I think the newsletter form field and Klaviyo are not properly connected. This is where Klaviyo support told me that it should work automatically. But unfortunately, it doesn't...
Thank you also for your reply.
I embedded a newsletter form field from Klaviyo in the past (as a HTML snippet) and it worked. However, it decreased the loading time of my website A LOT by several seconds. So this would be my least favorite option.
This is an accepted solution.
If you want we could have a deeper look for you. Just write us at firstname.lastname@example.org and we would love to help you, we are using Klaviyo with multiple merchants and don't have any problems, so I think it might be something wrong with the set up.
Hi! @lushbear , get in touch with us at email@example.com and we will be able to help you! We are a Klaviyo Partner master, so you are in good hands with us! :)