Landing page not recognized by Google Merchant center

digivaleria
Visitor
2 0 1

Hello guys.

I have a big problem with Google Merchant Center.

I have created the landing page by Shogun Page Builder but Google Merchant Center disapproved my products because they say that my landing page is not working.

I don't know what else I can do.

Can someone help me out, please?

the link is: https://www.travelingwithyourpets.org/pages/traveling-with-your-pets

Thanks

Replies 4 (4)

MieMieT
Tourist
6 0 0

Hey there,

 

I am browsing the forums and came across your issue. I really want to help and I think I can.

 

All landing pages must respond correctly to all googles crawl requests or else it is considered a policy violation.  Since you were not provided with much information other than the landing page is not working I would check out the links below that I found and I hope will help you.  Take a look and get back to me here and I will assist you further no problem at all 🙂

 

 

This link might also help you:  It has information about the landing page requirements for Google shopping adds in order to ensure approval by google merchant center. 

Compare the list here at this link with your landing page and you will hopefully find the discrepancy that google merchant center has or the reason they have disapproved your landing page.  Here is the link:   https://support.google.com/merchants/answer/4752265?hl=en-GB

 

If you cannot see where the issue is from reviewing your landing page versus the requirements listed at the above link then I recommend you to  get back to the Merchant center and ask them for a bit more detail on the problem with your landing page not working.  Let them know you have reviewed your page versus the requirements and cannot see what you need to fix.

 

Also, here is a helpful link with the most common reasons for Google Merchant Center disapproval.  https://blog.datafeedwatch.com/10-common-google-merchant-center-errors

 

Let me know if you find what you need from the above.  If not I will personally review your link for you tomorrow when home, and get back with what needs to be updated from my review.  You can then resubmit your landing page for approval and you should get approved Hopefully.  So we will get this sorted for you.

 

One final place you can check out here: This link here I found at the google adds community:centre:  https://www.en.advertisercommunity.com/t5/Shopping-and-Merchant-Center/Account-suspended-due-to-poli...

 

All the Best, let me know how it goes im rooting for you and your page approval!

 

Orla

digivaleria
Visitor
2 0 1
Thank you for your quick reply.
So..just to be sure If I understood the Google Merchant’s process:
1)I have to elaborate just the feed regarding products that I would like to
promote by Google shopping ads and not all products that I have in store;
2) I must create a Landing page relative to these products in promo;
3) Doing the same process for any campaign.
Is it right?
EmmanuelFlossie
Shopify Partner
2956 221 710

A catalogue page is not allowed as a product listing. When advertising on Google Shopping only landing pages with a title, image, price, description and add to basket button are allowed, ie not catalogue, but a product landing page.

 

You need to submit this product : https://www.travelingwithyourpets.org/products/pet-carrier-for-bycicle/?variant=16737148895303

Not this : https://www.travelingwithyourpets.org/pages/traveling-with-your-pets

 

You can learn more here: https://support.google.com/merchants/answer/4752265?hl=en

 

Hope this helps.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

sallyjohnson
Explorer
182 2 6

Hey there, here are issues that may happened with your site, I think these might helpful for you:

Getting suspended in Google Merchant Center, can be confusing. To assist in finding the source of your issue, please find below a comprehensive list of common reasons why you are suspended due to landing page not working within Google Merchant Center.

Slow Loading

A slow loading landing page can be the first issue. If you have slow loading pages, consider using page speed tools to understand what is causing the slow down and resolve the culprit. There is no official information in what is regarded as slow. From industry standard, anything 5 seconds and longer is considered really slow. From working over 10 years in the eCommerce business, my recommendation is 1 second and less.

You may find this is not the only cause of the issue. Ensure to check all other issues listed below.

IP or Country Blocking

Any IP or country blocking is not allowed. This means that a customer from the UK, searching on Google Shopping Australia, needs to be able to buy the product and not be redirected or blocked. If you are redirecting users for the purpose of matching the currency, then instead of doing this automaticly, change it to a manual drop down menu to choose the preferred country.

Redirecting

Redirecting users based on IP’s is not allowed. As with the above issue, a customer from the UK, searching on Google Shopping Australia, needs to be able to buy the product in Australian Dollars and not in British Pounds. Yes, you might do this to improve the convenience of your customer, however, Google has a requirement where it needs to check and match the data of the product. When you redirect, this data no longer matches.

DNS Issues

Sometimes a bad connection between your server and Google’s crawler can happen, get in touch with your hosting company to check if there are any recent DNS issues.

Server Issues

Check your server logs for any server errors, coding errors etc… Ensure that
googlebot, googlebot-image, and adsbot-google can access your servers. All valid headers, should return a clean 200 response. When accessing a web page, you can get all sorts of responses, such as 404 (page not found) 5xx (server errors), etc…

It Works In My Browser

A common answer from merchants is that it works for me in my browser. Unfortunately, this does not mean it works for everyone. As there can be a lot of technical issues related to the inaccessibility. So using your browser to verify if your website is working is not correct.

Instead you need to check your server logs.

Down Time

A product landing page must be online 100% of the time. If you have frequent downtime issues, get in touch with your hosting company to find a solution. Systems such as Cloudflare may assist in reducing the down time issues. You can also use online tools to check for

Clear Landing Page

A clear landing page that accurately represents the product you sell, with a single price, and a single add to cart button.

PopUps

PopUps, windows, banners or anything that obstructs the product landing page information is not allowed. You can however have it in the corners where it does not block the view or process of the product information.

 

As well as, May I suggest you to try a good landing page builder such as Layoutbase https://apps.shopify.com/layoutbase-pagebuilder)

which can make your work easy and handy along with provides a lot of features that one can get using premium themes. Thanks

Sally Johnson - Layoutbase.com Ambassador