Log in error On Mobile

Solved
shedosoph
New Member
6 0 0

hello, 

Can anyone assist me pls.

I can't continue to log in as admin to my account (Error: org.openid.appauth.general - 15) is the error code appearing.

need your help ASAP. 

Thank you,
SHEDOSOPH

02DB2960-7331-4C33-846B-F831F71A752B.png

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Elias
Shopify Staff
Shopify Staff
872 83 116

Hey, @shedosoph.

Elias here with Shopify Support. Thanks for reaching out.

I understand you're unable to log into your account on the Shopify mobile app. Typically, this issue is due to the version of the app or the operating system on the phone, as indicated here and here. So that we can take a closer look, which version of iOS do you have on your phone? Is the Shopify mobile app up-to-date? Does the issue persist after reinstalling the app?

Looking forward to hearing from you.

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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shedosoph
New Member
6 0 0
Hello, my version is iOS 13.7 and i also tried reinstalling the shopify app
twice but still getting the same issue

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BananaMoon
Excursionist
18 1 1

Hello, does it work on desktop version?

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shedosoph
New Member
6 0 0
Yes, i can log in desktop
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Elias
Shopify Staff
Shopify Staff
872 83 116

Hey, @shedosoph.

Thank you for the follow-up! This does seem to be an issue that our Technical team needs to look into. I've sent an authentication email to the registered email we have on file for you - Please check your inbox/spam folders and reply to it. Once I've authenticate your account, I'll be looping in our Technical team straight away.

Thanks!

Elias | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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dana92
New Member
2 1 2

This is an accepted solution.

I just found a solution that solves this issue just now so I'm sharing it here.

Cause

Error is shown because the authentication token thinks its expired. Why? Because of the date and time set.

Solution

Go to setting -> general -> date & time -> set it automatic. Then leave the setting, swipe out shopify app (closing) then reopen and login.

 

Hope this help.

 

shedosoph
New Member
6 0 0
Hello, it worked!
Thank you
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dana92
New Member
2 1 2
  1. alright. Mark it as Solution.
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