Login as Customer

Runeskovbo
Tourist
9 0 5

Hi Ghorton

Fair question

Yes, it does exist and is currently being tested internally at the client we initially built this for.

This is not an app you will just be able to install and be done with, we'll have to do some implementations from our side in order to make it work.

So, requirements so far:
Shopify Plus
Implementation work from our side
Some license (not specified yet)

We were hoping to have a video demo ready last week, but we did not have the time i'm afraid. Untill then, and if you are still interested, send me a mail at ras@novicell.dk and I will arrange for a demo for you

Regards,

Rune

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jhartwell
Tourist
12 0 6

I will just chime in and say that I am moving from X-Cart to Shopify and X-Cart has this ability. THIS IS A VERY, VERY important ability, because many times a user will say that a coupon doesn't work, they can't see any discounts, or a feature is not working for them and it helps to login as the user to see exactly what they are seeing. 

 

 

mbrinton
New Member
2 0 1
Exactly! This happens almost every day with our customers.
WebEx
Tourist
5 0 3

This is exactly my issue with it. We are looking now at trello.com, a chat support app that allows to mirror the customers display for support. Not ideal, but it helps.