Are there any updates yet? As I know at the beginning like 3/4 years before this function is available but I just found it had gone and I need it urgently by now! I can reset a customer's password on my own and just let the customer know the updated password afterward. Don't know why the function was removed.
We have finished the Impersonation app now, that allows you to log in on behalf of your customers. I'll see to it that we record a demo, so you can see how it works.
It does, however, still require a PLUS license and it is a custom app that we would have to help install on your site - so cannot be found on the app store.