Make sure this product is available to your Online Store and isn't password protected.

toynory
New Member
1 0 0

How can we solve this? 
It shows that facebook products are in error. 

Also, can you check my facebook connection? not approve yet. 

Hope someone can help with it. 

Thanks in advance,

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Dirk
Shopify Staff
Shopify Staff
837 91 191

Hey, @toynory 

This would be caused by your password page being enabled on your store. Facebook requires the password page to be off when setting up products on their channel. Otherwise, it could be caused by the availability of your product set to unpublished on your online store/Facebook channel. Facebook requires the products to be active in order to be listed.

I hope this helps! If there is anything else I can help you with, please let me know.

 

Dirk | Social Care @ Shopify 
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