Make sure this product is available to your Online Store and isn't password protected?!

Tourist
11 0 3

How can we solve this? 
All my store is working fine, besides one single collection that comes up with this issue everyday.

Hope someone can help with it. 

Thanks in advance,

Joao

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Shopify Staff
Shopify Staff
301 26 78

Hey, @BetheXception!

Olivia here from the Shopify Team. I'd be glad to have a look into this with you today.

You haven't shared your website URL or any details around where you see this error. To help us identify the issue, please provide the following information:

  • Your website URL
  • The collection URL
  • Screenshots of the error you see/what you are experiencing

Let's start there so I can get a better understanding of what is going on.

Furthermore, based on the error you shared, please ensure:

I look forward to your reply,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tourist
11 0 3

Hey Olivia,

I'm so glad that you have seen my topic.
The store is: https://www.wildvegano.com
The collection is: https://www.wildvegano.com/collections/coconut-bowls

Today i have already ticked all the sales channels and apps, so it is working perfect now. But in a few hours these 3 products will not be visible in the "online store" again, and I don't know why.
The thing is that this is just happening in this collection. There are no passwords in the store because the store is ON and accessible to everyone. 

Thank u so much and Im looking forward for your reply Olivia  

channels.pngcolle.png

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Shopify Staff
Shopify Staff
301 26 78

Thank you so much for that additional context, @BetheXception!

That definitely helped me better understand the issue, and I think I may have narrowed down the solution as well.

What you are experiencing typically occurs if you have an app installed that is set to change the availability of your products. This is particularly true if you are importing your products through a supplier app, like Oberlo.

By any chance, are you using Oberlo to import these items? If so, a quiet little setting lives in Oberlo that manages this under auto-updates:

20-11-fvowg-cy3y6

When a product is sold out with the supplier, the setting above will unpublish the item from your online store. You can alternatively choose to 'set quantity to zero' so the items stay in your collection, but show as sold out.

Please follow up with me to let me know if that works.

Warm regards,

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tourist
11 0 3

Hello Olivia,

thank you so much for your quick reply.Yes, I'm using Oberlo and I checked it out. The option that you showed was ticked "Unpublish product". So, now i could change it to "do nothing", because actually the product is not sold out. I still don't know why it just assumes that. However, I turned on all sales channels and apps for now, and tomorrow i will let you know more if it solved or not. 

Thank you again, and you will hear from me again within a few hours  

Best,

João

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Shopify Staff
Shopify Staff
301 26 78

Thank you for your quickly reply and confirming that, @BetheXception!

Please do keep me updated so I can continue to support you with this.

I look forward to your reply,

 

Olivia | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Tourist
11 0 3

Hey Olivia,

so, it seems that doesn't work 100%.
As you can see in the images this specific collection has 3 articles (all coconut bowls). Although 2 of them within a few hours, are not shown in the shop again. They "untick" themselves automatically from the sales channels and apps. 
The third one it seems it is working properly. 

Do you think it can be something with the facebook or so?

Thanks in advance,

João

COLLECT.pngcoco1.pngcoco2.png

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Shopify Staff
Shopify Staff
301 26 78

Thank you for your detailed reply, @BetheXception.

To answer your question, it is highly unlikely that Facebook is making these changes. To explain why, this is because Facebook does not have the access or permissions to make these product changes to your online store sales channel.

With that being said, I'd like to investigate this further for you. Please watch out for my email and reply to me there so we can move forward.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Tourist
11 0 3

Hey Olivia, 

thanks for the reply. I just email you  

Best,

João

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Shopify Staff
Shopify Staff
301 26 78

Perfect, thank you @BetheXception!

We will continue chatting via email so I can access your account and troubleshoot.

Warm regards,

Olivia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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