Mobile browsers load shop as file

New Member
1 0 0

Hi all,


First of all: if this is not the right place to ask this question, apologies. Let me know what would be a better place.


We launched our store yesterday. It's a simple merchandising shop to support our upcoming video game. I'm using the Debut theme, nothing fancy.

Some of our fans reported that they cannot open the store page in the browser on their smartphone. Instead, the browser tries to save it as a file. We have both Android and iPhone users reporting this, using a variety of browsers (Safari, Chrome, Firefox). Strangely enough, for other users (including myself) the store page loads just fine (iPhone, Android, Safari, Chrome).


Does this ring a bell for anybody? Any idea on how to fix these issues?


Thanks in advance!


Shopify Staff
Shopify Staff
272 38 50

Hey, @ResistanceStdio!


My name is Lilith, I'm on the Social Care team at Shopify.


I've managed to replicate this situation as well on my side. I think we'll want to send this to our technical team to investigate as there doesn't appear to be a prominent cause to this that I can find. I'll send over an email so we can get this high priority escalation prepared as soon as possible.


I'm happy to answer any other questions you think of as well.

Lilith | Social Care @ Shopify
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