Our business sells car parts where they are either installed by the customer (and either collected or shipped direct to the customer), or installed in our workshop. We would like customers to be able to select an option where they can opt to have the part installed in our workshop. In this scenario we would take the payment for the part straight away, and invoice the customer for the installation after the job is complete.
Does anyone know if there is the ability to add another pick up option without another store location to cater to products that need installation? When a customer is at the cart selecting the delivery method, we would like the options to appear as:
- pick up
- install and pick up
Currently, we are having trouble achieveing this as we cannot add another 'pick up' option (unless we have multiple stores).
Any help would be much appreciated.
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June here from Shopify. I'd love to chat about your options and appreciate all the details you've provided!
Based on what you've shared, it sounds like you're looking to offer your customers the choice of any of these three delivery methods for all of your products, is that correct? And are you currently using our local pickup setup at all, or are you relying only on shipping rates built into your shipping profile?
As of right now does your business only have the one location?
I know you've mentioned that you're not too keen to create multiple locations, so what I can do is share some of the various approaches businesses have been known to take to achieve what you're describing - and we can chat about which option suits your own business best.
(1) Use Shopify's local pickup:
(2) Create custom shipping rates:
It's possible that a third scenario could involve a cart page add-on where you invite your customer to add "Installation" to their order. However since you're not looking to add any installation fee to their order at this point in the transaction, this wouldn't be my first choice. If it's ever possible to achieve something using the options built into your Shopify admin without introducing a third party app, it can be nice to keep it simple.
Definitely let me know if you have any further questions or hesitation around any of these options, since what you're describing is absolutely possible. Thanks again for your question!
Great question. Since each pickup destination is attached to a store location, you would be required to create a new location in your admin (Settings > Locations > Add location) in order to offer "Pickup & Install" at checkout.
It's worth noting though that you can use the exact same physical address for this "new" location, so there shouldn't be any confusion on the customer's end around where they are expected to pick up their order - with or without installation.
Are you hesitant about adding a new location from an inventory perspective or more from a customer experience point of view?