My Shopify Store won't scroll on iOS

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Tourist
16 0 3
Thanks!

I ‘think’ it’s fixed by removing a pop up app on my website. So far so good....

Thanks everyone!
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New Member
1 0 0

Hello, since yesterday my store doesn't scroll at all, what can I do?

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Shopify Staff
Shopify Staff
431 24 69

Hi, @cruceanucristi1!

Is this happening on both the desktop and mobile versions of your site, or just on mobile? As well, what theme are you using? Please share a link to your store here so I can take a look for you. Cheers! 

Brie | Social Care @ Shopify
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New Member
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This is occurring for me - iOS iPhone 11 on Safari browser. It doesn't occur when I open my website on Instagram or Gmail. I've asked around and a friend on iPhone 8 using Chrome said she could not scroll on the homepage either.

My website is pinkmoon.co. Any help would be greatly appreciated!

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Shopify Staff
Shopify Staff
431 24 69

Hey, @pinkmoon

I seem to be able to scroll properly on mobile (Safari, iPhone XR) without any issues. Are you still experiencing this problem on your end? Cheers! 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0
It was on an unpublished theme. I got it sorted out, though, with a Shopify
expert.
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Shopify Staff
Shopify Staff
431 24 69

@pinkmoon - Ah, glad to hear it! Have a good one.

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Good evening @Brie , @achieveapplabs and all other experts around,

I'm having the same issue. On iPhones (no matter which iPhone and which browser) my store won't scroll, unless the user uses two fingers or zooms in. I disabled all popups that I know of but the scrolling issue remains.

Any help appreciated a lot, I had around 10 experts looking at this but nobody could find the cause of this critical problem.

Best,

Dominik

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New Member
2 0 0

After days of looking for the issue I just found the problem. Deactivating the iNoBounce JavaScript did the job!

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Shopify Staff
Shopify Staff
431 24 69

@DominikD -

Glad to hear that's sorted for you now! Let me know if you have any more trouble with it. 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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