My Shopify Store won't scroll on iOS

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Tourist
6 0 2

Hello all,

 

It has been fixed last night. Turns out it was just a line in the footer's code. Our programmer inserted something in the footer to be able to subscribe to the newsletter by clicking on the button, and the subscription form would pop up. But somehow, this small change in the code blocked the scrolling for iOS.

 

So it's all good now! Thanks for your answers!

2 Likes
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Shopify Partner
191 13 36

It's scrolling now! Also very hungry for a steak.

 

Regards,

 

Sam

Shopify Themes and Custom Apps | hello@achieveapplabs.com
2 Likes
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Shopify Staff
Shopify Staff
292 20 48

Hi, @yannforte!

 

So glad to hear that! Let me know if you need any further help. 

 

@achieveapplabs - thanks for your assistance here as well. Enjoy the steak! 

Brie | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

1 Like
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Tourist
11 0 1

Hi All!

 

Please could someone help me out? I am having the exact same problem on my store!!

 

Thank you and kindest regards!

Steph

0 Likes
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Shopify Partner
191 13 36

Hi @Stephhrev ,

 

Let us know your shop URL . 

 

Regards,

 

Sam

Shopify Themes and Custom Apps | hello@achieveapplabs.com
1 Like
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Tourist
11 0 1
Hi Sam,

Sure it’s www.modernclothnappies.co.uk

Many thanks!
0 Likes
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Shopify Partner
191 13 36

Hi @Stephhrev ,

 

What device and browser did you experience this on? Chrome for Apple IOS? Safari?

 

Regards,

 

Sam

Shopify Themes and Custom Apps | hello@achieveapplabs.com
1 Like
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Shopify Partner
191 13 36

Hi @Stephhrev ,

 

Sorry we couldn't be more helpful. Assuming this is resolved for you?

 

Regards,

 

Sam

Shopify Themes and Custom Apps | hello@achieveapplabs.com
0 Likes
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Tourist
11 0 1
Hi Sam,

So sorry, I didn’t see the reply!

Problem is in safari and chrome (as far as I’m aware). I’ve removed a pop up app in the hope that this resolves it but the problem was intermittent anyway so it’s hard for me to test.

Would you mind scrolling my website your end to see if everything’s ok? I’d really appreciate your help.

Many thanks!
0 Likes
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Shopify Staff
Shopify Staff
292 20 48

Hey, @Stephhrev

 

I'm able to scroll on your store with my iPhone XR (iOS 13.5). Let me know if you're still seeing the issue on your end! 

Brie | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes