My confirmation emails are being sent to an email I never set up

New Member
1 0 0

So I am working on a Shopify website. I help set up all their email flows and marketing applications. Since yesterday I am receiving order confirmations to an email that has literally no association with the Shopify store or the Klaviyo account.


Has anyone ever experienced this? I have searched everywhere and that email is nowhere to be found in either Shopify or Klaviyo.

Shopify Expert
164 34 56

For the order confirmation notification emails


To do this, you need to go into your Shopify admin:

1. Go to Settings

2. Choose General 

3. Change Customer email


Problem Solved? ✔️Accept the solution so you can help others.
* Email: * Skype: fayyaz_raza