Hello everyone, I have a few questions, I bought my custom domain on shopify, but I want to cancel the $ 29 package and stop my shop, does that mean I will lose my custom domain name? Or if not, how can I keep it?
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Sorry to hear you want to close your shop! Is there anything I can help you with?
In regards to your domain name, you can certainly keep your domain after closing your Shopify store. To do so, you will need to transfer your domain away from Shopify to another provider. You can follow the steps outlined here to transfer your domain!
Let me know if this helps!
What is your domain?
Also, what provider did you purchase it from?
Happy to help!
Thanks for following up!
It looks like there are no records set on the domain, which is odd since they should be set automatically.
We’ll definitely need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
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