My store has disappeared, I don't know where it's gone. Urgent help

New Member
1 0 0

All of a sudden, my store has disappeared.

I added my card, and then immediately it disappeared. Any clues on how to solve this? and unfortunately I don't have a way to reach customer care.



Shopify Staff
Shopify Staff
579 37 55

Hi @dmickoh,


Ted here from Shopify, thanks for reaching out to us!

I'm just after taking a look at the account and it seems that your store is under review. This is a standard review for all new stores just so we can verify that the account complies with our Terms of Service. Our reviews can take between 72 hours to complete. We wouldn't be able to speed this process up as there are quite a lot of new stores under the same review. We're sorry for any frustration caused.
As this is a public thread, I wouldn't be able to discuss your account in more detail, however, I can see that you have emailed our Support for more information. I've just emailed you back if you could take a peek. If there is anything else I can help you with, please let me know, I'm happy to help!


Thanks a mill,

Ted | Social Care @ Shopify
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