My web page can not open

New Member
1 0 0

My page is not working for about 3 days, even if I payed the monthly fee . I am worried because my clients are not able to go on my web page a shop. When I try to open my page it says ''Safari cannot open the page because the server cannot be found'' . I tried from a few different computers and internet networks

My page is

Looking forward for an answer,

Kind Regards 


Shopify Staff
Shopify Staff
309 31 47

Hi, @alfajor-republi !

Thanks for reaching out to us about this.

It appears as though it may be an issue with your custom domain. Can you tell me where you first purchased the domain and if you received any communication about it expiring soon? 

If not, I will need to take a look at the back end of your store to see how your domain is set up. Would you be able to send me your URL, please?

I look forward to your reply.


Rose | Social Care @ Shopify 
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