NEED TO CHANGE CURRENCY TO USD

Highlighted
Tourist
3 0 1

Hello,

 

I have made my first sale so it does not allow me to change the currency of www.travel-moose.com to USD however i need it to be in US dollars instead of Canadian dollars, as I want to sell the product for 39.99USD instead of 56CAD (same amount of money, but 39.99 looks much better). Thank you for all your help.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
916 78 102

Hi @baljitsohi,

 

Ted here from Shopify, thanks for reaching out to us. 


Sure thing! So our Support will need to apply this change, as you've already made a sale. Before this can be changed, I'll need to let you know of a few things that might occur and the steps you need to take after I enable this feature. The main impacts that might occur for you are:
 
Reporting: When changing currencies, our reporting doesn't factor in the difference between currencies. So if you had $500 USD processing, that would show as $500 in reports. Say next day you switch to CAD, the report would still read as $500 for previous processing. So there's no clarification between currencies if the currency symbol is the same as before and since $1 CAD is not equal to $1 USD, the reports, in theory, will be wrong going forward. You can, however, set a “date range” for the data they are reviewing, to exclude any transactions that might have been processed in a different currency before the specific date of the currency switch.

 

Product Pricing: Since the dollar amount between currencies is not the same, a product price’s value could mean something different if the currency is adjusted and impact your margins. Ex - $20 CAD, is not equal to $20 USD. Refunds processed after a currency change will also be affected by the currency change.

 

Apps: Some apps may have limitations when it comes to changing currency. If you need to know if this will affect any of the apps you have listed on your store, you will need to reach out to the app developer directly for more info.

 
Making any adjustments to your product pricing means that you'll need to consider the currency difference. You will also want to review your product pages, themes etc for currency information that might need to be adjusted. Note that refunds will be processed in the new currency. Would you like for me to go ahead with this change? If so please let me know!
 
Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
3 0 1
I just put in an app that should convert currency automatically, however I am not sure if it is working, as I can only see it being displayed in CAD (I am in Canada). the page is
https://travel-moose.com/products/homeflex-resistance-bands-fitness-set
When this link is clicked, does it default automatically to USD price (if you are in the US)? If not, then we need to change the currency
0 Likes
Highlighted
Shopify Staff
Shopify Staff
916 78 102

Hi @baljitsohi,

 

I've had a look at your account and as I'm based in Ireland the site automatically changed to Euros as shown here for example. The app also gave me the option to change my currency in the header as shown in this screenshot. The app does appear to be working correctly if you would like to test it out instead of changing the store's currency itself but please let me know if you change your mind!

 

I've just noticed that you don't have a returns policy mentioned in the header or footer of your store. I'd for sure recommend creating a Returns/Shipping page as mentioned here as it can help increase sales. We do offer a template you could use as mentioned in this guide if you would like to take look.

 

Along with this, have you created any business pages on social media platforms such as Facebook or Instagram? If so then you should link your pages to the footer of your store as mentioned here. This can help boost your social media presence and it can increase sales if you update those pages regularly. 

 

If there is anything else I can help you with, please let me know, I'm happy to help!

 

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
Highlighted
Tourist
3 0 1
Thank you for your help, I will use the template!
1 Like