Just confirming you added your address to the recipient for new order notifications, right? https://help.shopify.com/en/manual/sell-online/notifications/order-notifications#add-a-recipient-for...
If so, have you checked on your spam folder?
Hi Shopify Expert @gseilei.
I have the exact same problem as @HeatThatStore. My 'New Order' confirmation emails are nowhere to be found. I receive mobile notifications from the app but no emails. My email address is in the list of notification recipients, I have checked my spam folder and also done a thorough search in my inbox. Its nowhere. Why did my notifications just stop working all of a sudden when it was no issue for the last few months?
Its hard just contacting Google gsuite for them to whitelist something isn't it?
I am also having this issue. My email is a custom domain I purchased via Shopify. I suddenly stopped receiving order notification emails 3 days ago. I also had emails sent to customers through shopify where I BCC'd myself on and never got them.
I added my personal gmail address and that address receives everything just fine. But my primary domain gets nothing, not even the test emails.
I can send and receive regular emails from this email address but any shopify notifications are never received. They're not in spam, trash, or any other filters.