Not being able to change store currency

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Shopify Staff
Shopify Staff
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@Abudaud @SimonMinopoli 


I have sent both of you an email titled "Shopify Forum Support." Please reply to the email with the requested information so I can help with changing the currency in your store. 

Peter | Social Care @ Shopify
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Hello, I hope you are safe and enjoying good health. I have been stuck on
this issue for more than week. Firstly Currency was not changing to USD and
now Paypal account is not being activated on Shopify. I have tried many
times. After granting permissions on Paypal, the page reload with same
status of "Activate Paypal express checkout". Kindly resolve this issue as
soon as possible. Website is chirm.co.
Thanks
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Shopify Staff
Shopify Staff
1171 74 248

@Abudaud 

 

I will need you to reply to the email I sent you in order to look into your currency request. As for Paypal, I would recommend:

 

  1. Clearing cache/cookies, and restarting your browser
  2. Trying "Incognito mode" if using Google Chrome
  3. Trying a different browser to see if you can replicate the issue

Peter | Social Care @ Shopify
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I have tried clearing cache/cookies and incognito mode but still same issue. After granting shopify access from paypal , it appears with same status "activate paypal express checkout". Kindly resolve the issue.
Thanks
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Shopify Staff
Shopify Staff
1171 74 248

@Abudaud 

 

Thank you for clarifying. I will need you to reply to the email I sent you on March 23rd to verify your account to continue the troubleshooting process. 

 

 

Peter | Social Care @ Shopify
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Hello Peter, I experienced a similar issue - I tried to change the default store currency from CAD to USD, but the bar at the top never fully loads and the change is not saved. I have made a test mode purchase but did not make any actual sales. I contacted Shopify support yesterday and am yet to receive a response, so I would appreciate your assistance

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Nevermind, I was able to change the currency on my mobile app instead. For some reason I couldn't change it on PC, however, it works now.

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Hi Peter, Im facing this as well..Previously i was selling in u.s market but now i decided to sell at my local market rather than u.s market. 

 

I have no more customer from U.S. So I no worry about the price change. 

 

Product wise, Im going to change product as well

 

Please help me to change my store currency

 

Thanks you,

 

Marcus

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@Peter Hi Peter, Im facing this as well..Previously i was selling in u.s market but now i decided to sell at my local market rather than u.s market. 

 

I have no more customer from U.S. So I no worry about the price change. 

 

Product wise, Im going to change product as well

 

Please help me to change my store currency

 

Thanks you,

 

Marcus

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Shopify Staff
Shopify Staff
1171 74 248

@Marcus87 

 

Thank you for letting me know. I have sent you an email titled "Shopify Forum Support." Please reply to the email with the requested information so I can help with changing the currency in your store. 

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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