Not receiving emails from contact us

Pflaurenk
New Member
1 0 0

Hello, 

all of a sudden we are not receiving the emails form Contact Us form. Any ideas how to resolve this? 
thanks! 

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Nick_Marketing
Shopify Partner
260 48 66

There are many variables, but at first, for your contact form are you using one of the mainstream emails like gmail @yahoo, @hotmail? or are you using a custom domain @yourdomain.com? If using a custom domain, who hosts your emails (e.g. godaddy, siteground, g suite/workspaces)?

Check this thread, there could be a few possible solutions.
https://community.shopify.com/c/Shopify-Discussion/Not-getting-emails-from-store-contact-us-page/td-...

- I help businesses with eCommerce and Marketing Technology integrations.
- For consulting work inquiries, please send me a Private Message.
- Presently working in Toronto, CANADA.
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LitExtension
Shopify Partner
1228 157 217

You have set up the correct email in settings: https://help.shopify.com/en/manual/intro-to-shopify/initial-setup/setup-your-email
Hope it helps!

LitExtension - Shopping Cart Migration Expert
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