Old Bank Account

New Member
1 0 0

I have recently made my Shopify store and as I was setting up payments, payouts etc, i noticed that there is already a bank account attached to the payout section? I attempted to change it and I am unable. I am the sole admin for this account and never even entered an bank account to begin with? Has anyone else faced this problem? 

Shopify Staff
Shopify Staff
1086 97 180

Hi, @mocitythreads 

That definitely sounds odd! Our support team can absolutely help you get your updated banking details added to your account. 

To contact our support directly please follow these steps: 

  • Log into our Help Center
  • Enter your question in the search bar
  • Scroll to the bottom of the page and select 'Continue' under 'Get Support' 
  • Select your preferred support option (live chat, email, web callback, Twitter)

Hope this helps! 

Elle | Social Care @ Shopify 
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