One collection page went blank

agardner
New Member
1 0 0

Hi, a client's store - https://fringe-co.com/ - has had one collection page go blank. That page is: https://fringe-co.com/collections/t-shirts

The other collection pages are fine. The settings are the same and products do match the conditions required. I cleared the collection cache and that didn't resolve the issue, so I actually rebuilt the collection: https://fringe-co.com/collections/t-shirt

However, the rebuilt collection does not display the items either. This client does use the app Product Filter & Search, which we only use for the T-shirts Collection, so there's a chance the app is the issue, but it's worked in the past (for about a year). The Standard filter trees are working however. When I turn off the Custom filter tree (for the T-shirts Collection) that doesn't fix the blank collection page issue.

It's only the T-shirts Collection page that is blank in the product loading/display section. The sidebar still loads, with the thumb.

Anyone have a similar issue? You see the products flash for a split second before it goes blank.

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Hello,

I just debugged your code and I see that there is an app with the name of bc-sf-filter that is making your collection disappear. It's probably an app to filter your collections.

Either uninstall it or contact their support to have your issue fixed.

Kind regards,
Diego

◦ Problem Solved? ✔️ Please click on Accept as Solution and like.
◦ Tutorials: Minimal theme product pages slideshow | Debut Theme product pages slideshow
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melvins
New Member
3 0 0

Hi Diego, I have the same problem my collection page's "body" disappear after I put this

  .spr-badge {
    visibility: hidden;
  }

in the end of theme.scss.liquid. 

I have removed it but all my collection product is still not showing in my collection page.
1.png

May I know how can I solve this problem? Thank you.

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@melvins 

This is a quite specific issue, I would not suggest copy/pasting that code into your website since there is not an "one size fits all" solution for this.

Share your URL, storefront password (if it has one) and page with issue, I'll take a look.

Kind regards,
Diego

◦ Problem Solved? ✔️ Please click on Accept as Solution and like.
◦ Tutorials: Minimal theme product pages slideshow | Debut Theme product pages slideshow
◦ Looking to hire a reliable Shopify developer? Same day response: ezfycode@gmail.com.
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melvins
New Member
3 0 0

Hi @diego_ezfy  thank for your quick reply. 

This is my store URL: https://myluxurysmoker.com/ 

Thank you so much.

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