One collection page went blank

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New Member
1 0 0

Hi, a client's store - https://fringe-co.com/ - has had one collection page go blank. That page is: https://fringe-co.com/collections/t-shirts

The other collection pages are fine. The settings are the same and products do match the conditions required. I cleared the collection cache and that didn't resolve the issue, so I actually rebuilt the collection: https://fringe-co.com/collections/t-shirt

However, the rebuilt collection does not display the items either. This client does use the app Product Filter & Search, which we only use for the T-shirts Collection, so there's a chance the app is the issue, but it's worked in the past (for about a year). The Standard filter trees are working however. When I turn off the Custom filter tree (for the T-shirts Collection) that doesn't fix the blank collection page issue.

It's only the T-shirts Collection page that is blank in the product loading/display section. The sidebar still loads, with the thumb.

Anyone have a similar issue? You see the products flash for a split second before it goes blank.

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Astronaut
1083 174 211

Hello,

I just debugged your code and I see that there is an app with the name of bc-sf-filter that is making your collection disappear. It's probably an app to filter your collections.

Either uninstall it or contact their support to have your issue fixed.

Kind regards,
Diego

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