Frustration setting in trying to resolve an Order to Supplier problem.
We have one store, and only one supplier.
The supplier furnishes a Data Feed of their products via a CSV file.
The problem is when a customer purchases a product, shopify collects the payment, BUT that order does not get to the supplier to get it shipped to the customer.
Our store is new, and this issue occurred with the first 4 customer orders.
Someone please tell me what is missing here. I'm trying not to spend extra money on an app that will cost more than the store has made.
Is this a simple fix or are we looking at an extra purchase?
In advance, thank you