Orders not pushed to supplier

RoboCode2000
New Member
19 0 0

Hey all
Frustration setting in trying to resolve an Order to Supplier problem.
We have one store, and only one supplier. 
The supplier furnishes a Data Feed of their products via a CSV file.
The problem is when a customer purchases a product, shopify collects the payment, BUT that order does not get to the supplier to get it shipped to the customer.
Our store is new, and this issue occurred with the first 4 customer orders.
Someone please tell me what is missing here. I'm trying not to spend extra money on an app that will cost more than the store has made.
Is this a simple fix or are we looking at an extra purchase?
In advance, thank you

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There was some update overnight so don't go looking for an app... hopefully Shopify IT will be onto this asap - my shop isn't sending notifications either! Only started not doing so this morning.

Be yourself. The world will adjust!
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RoboCode2000
New Member
19 0 0

Thanks for the response.
This problem was found a few days ago, and so far I have not figured out what to do to fix the issue..

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