Our products have disappeared after Shopify reset. We had a problem connecting to FB Shop. Shopify support made a reset of my shop. After reset all products have disappeared ! ! ! Every day without a products is a waste for me ! ! ! Where is my product ? ? ? My shop has been out of operation for two days ! I have already written a few emails to support. Every complicated problem is often unanswered.
We tried chatting with support ! NOTHING ! "You're in the queue", "Hang tight! An agent will be with you in about 65 minutes." We are in the queue for three days ! There has been no reaction for three days. We just want to know what happened, what we should do ! Will shopify recover our products ? Do we need to add all products again ? WE DONT KNOW ! ! ! Another very bad experience. We only ask do something !