Permissions Issue

Solved
Goldendust20
Excursionist
35 1 23

Hi all, my client updated his store with a plan, but I'm unable to access the left navigation. Is this a permissions issue?

 

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Ivy
Shopify Staff
Shopify Staff
97 12 11

This is an accepted solution.

Hi @Goldendust20!

Ivy here from Shopify.

Indeed this does look to be an issue with permissions, namely the account owner has not granted your permission to access the parts of your admin that have been greyed out. To remedy this, the account owner can navigate to Settings > Users and permissions, and from here they click on your staff profile. From here, the account owner can check the permissions they want to give staff, or uncheck the permissions they want to remove. If they want to give your staff all available permissions, then check select all. Be sure to hit "save" to apply the changes. You can read about editing staff permissions in full here

Thanks, Ivy. 

Ivy | Social Care @ Shopify 
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Goldendust20
Excursionist
35 1 23

That was it, thank you!

Ivy
Shopify Staff
Shopify Staff
97 12 11

Excellent news! If you need any further help, please don't hesitate to reach out. 

Ivy | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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