Pixel problems

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New Member
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In the past when I run ads the Facebook data closely matches the Shopify data.  In the last month or six weeks my Facebook data is two to three times what Shopify shows.  I feel like the pixel is out of whack.  For instance today Shopify is showing 3 Add to Cart - Facebook is showing 13.  Both Shopify and Facebook have checked the pixel and say everything is fine but I haven't had ANY sales using a Lookalike Add to Cart, which is highly unusual.  I'm afraid my Add to Cart data is garbage and so I'm getting garbage back.  Any ideas?

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New Member
2 0 0

I have the same problem. started on 9.17. I get purchase pixel fires on the product page. Im using free shopify theme and the basic pixel implementation. idk whats going on. the price doesn't even match my product pricing.

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