Why can't I set my purchased domain as primary on Shopify?

Sazzify
Visitor
3 0 0

Hi guys,

I purchased my domain and verified it. it has been 2 days and I still can not set up my primary domain into the domain I bought, In fact I do not get the option to change primary domain in domain settings. Can some one guide me please

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Replies 2 (2)

Andrew
Shopify Staff (Retired)
1746 173 316

Hi @Sazzify,

Hyde here from Shopify.

Did you buy your domain from Shopify, or is it a third-party domain? If you bought it through Shopify, you could try clicking "connect existing domain" and submitting the name of the domain that you bought from Shopify. The more context and information you can give me, the better I can help you. In the meantime, here are all our guides on using domains in your store!

I look forward to hearing from you!

All the best, Hyde.

To learn more visit the Shopify Help Center or the Community Blog.

Sazzify
Visitor
3 0 0
I tried clicking "connect existing domain", but it shows an error message
saying " A store with that domain name already exists".
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