@Nooton, I understand the frustration caused by this process, and I appreciate you reaching out. I'm going to follow up with you via email to authenticate your account, and help look into your specific situation further.
@Laboot_store, thanks for letting me know about the situation you're experiencing. In the 'Online Store > Domains' section of your Shopify admin, do you see a note that says 'Action required'? If so, you may see a yellow banner that's asking you to verify your email address. If you see this, please click the 'Resend email' button on the banner, and then verify your email address via the email sent to your inbox. You may also need to check your spam/junk email folder for this message. In the meantime though, have you received any other emails from Tucows regarding this?
I look forward to speaking with you both in more detail, and working towards a resolution. Talk soon!
Received one email "customize your data sharing preferences" thats it, one month without finding the solution to this, already got the email that the domain was purchased and will be renewed next year and when i enter the domains page there's nothing!. i need someone to solve this as soon as possible or ill have to demand refund for the one month that has passed without activity and no one having the solution to solve this.
I appreciate you following up with these details. I can see the impact this is having on your business, and I understand the urgency required to reach a resolution.
I'm going to send you an email shortly to verify your account, and help locate the domain you purchased. Please make sure to reply directly back to my email once you receive it so that I can provide further assistance with this.
Thanks for following up. Let's continue our conversation via email so we can keep working towards a solution.
Thanks for joining this thread and letting me know.
I'll send you an email soon so that we can look into this situation further, and determine what's causing this error to appear.