Problem connecting an existing domain

New Member
1 0 0

Hi All,


I just got my shopify store. I was tryin' to connect a domain ( bought in GoDaddy. I've followed the steps and everything just got verified. When i tried connecting my store to "" it is not working, but when i use "" it is working fine. What is the issue in that? Even though i tried disconnecting and reconnecting it few times now, and even if i waited for 48 hours, same issues happen.


Please help me, as i don't want to use "", i just want "" to connect to my shopify store.


Thanks in advance Shopify Experts.

Shopify Staff
Shopify Staff
811 50 103

Hi there @iammarkyureta!


Don here from Shopify.


Could you let us know what happens currently when you try to visit your store on


I can see it show up online from my location here okay:




Let us know what you see on your end currently if you're not able to access your store there so we can look into this further with you.





Don | Social Care @ Shopify
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