Problem connecting an existing domain

Highlighted
New Member
1 0 0

Hi All,

 

I just got my shopify store. I was tryin' to connect a domain (domain.ph) bought in GoDaddy. I've followed the steps and everything just got verified. When i tried connecting my store to "domain.ph" it is not working, but when i use "www.tinedahan.ph" it is working fine. What is the issue in that? Even though i tried disconnecting and reconnecting it few times now, and even if i waited for 48 hours, same issues happen.

 

Please help me, as i don't want to use "www.domain.ph", i just want "domain.ph" to connect to my shopify store.

 

Thanks in advance Shopify Experts.

0 Likes
Highlighted
Shopify Staff
Shopify Staff
811 50 103

Hi there @iammarkyureta!

 

Don here from Shopify.

 

Could you let us know what happens currently when you try to visit your store on tinedahan.ph?

 

I can see it show up online from my location here okay:

 

_20-06-b5r49-juvrf

 

Let us know what you see on your end currently if you're not able to access your store there so we can look into this further with you.

 

 

Regards,

Don

Don | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes