What is the solution for Facebook dynamic retargeting ad issues in Shopify?

gmossa
Visitor
1 0 0

Hey! I am creating a "Facebook dynamic retargeting ad" and I keep getting this problem: "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." No further information were given.

Does anyone have any idea how to solve this? Or at least how to know what is the problem?

 

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Reply 1 (1)

DigitalArtisans
Shopify Partner
378 58 88

Hello @gmossa !

 

A problem with Facebook Prevented your activity can be solved by following these instructions.

 

Solution:

 

Go to your Facebook business manager account. Under business settings, go to business info. Provide your email address and click on " Send verification Email"

 

Go to your inbox and verify it. If not found in primary inbox, try checking under social tab or spam. Once verified, edit your Facebook campaign on Shopify and re-submit it.

 

Hope this helps!

 

Thanks,

Digital Artisans

Hatim Ayoub | Designer | Developer
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