Problem with renewing Shopify domain

New Member
1 0 0

So I received a notification to renew my domain as it expires in 3 days (today is 6 September 2020)

I had not ticked auto-renew, now I wish to renew it, either through auto renew or manually.

The problem is that it says renew on August 26 2020, which is in the past, so I am concerned it will not renew

 

Cheers,

KK

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Shopify Staff
Shopify Staff
918 95 153

Hi @khidr

I'd be happy to check the status of this domain for you. Could you confirm the URL here? If you'd rather not share the domain, you could share the MyShopify URL for your store, and I'd be happy to email the account owner about the status of the domain when I've investigated its current status. 

Thanks! 

Cal | Social Care @ Shopify
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New Member
1 0 0

I am having this same issue with my domain that I purchased but did not renew but now I am trying to renew but my domain with my online shop is still not working.

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