Product Prices not changing on instagram posts

Highlighted
Excursionist
13 0 3

Hi, first of all, I really didn't know where to post this topic, forgive me if I'm in the incorrect section.

My problem is the following one, I have changed the prices of my products, but the price won't change on the Instagram product tags. Does anyone know how to fix this?

Thanks!

1 Like
Highlighted
Shopify Staff
Shopify Staff
428 29 63

Hi, @ManawaWatches.

 

Tira here, from Shopify Support.

 

I would be happy to take a look at this further for you. When did you first notice this issue occurring on Instagram? This might be an issue coming from Instagram's end, so if you could provide me more details on what you're experiencing here, I can do some digging for you and provide you with some resources to help!

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes
New Member
1 0 0

Hello Tira, 

 

I am having the same problem. I recently changed my prices on my website, but when I pull up the item through Instagram Shopping, they are still listed as the previous price until I get to my website hosted by shopify. How do I resolve this issue? Is there a way to resync the two channels? 

0 Likes
Highlighted
Shopify Staff
Shopify Staff
428 29 63

Hi, @brookecrocker.

 

Tira here, from Shopify. Thanks for reaching out. 

 

It sounds like you've updated your product prices on Shopify and that they aren't updating on Instagram's end. I recommend re-publishing the products to both Facebook and Instagram. This will push any adjustments made on products over to Instagram's product tags. 

 

To re-publish to Facebook you can follow these steps:

- Login to your Shopify Admin

- Click on Products

- Click on the name of the product that you wish to publish 

- Under "Product Availability" uncheck "Facebook" and click the "Save" button on the top right of the page to save your changes

- After the change has been saved, check "Facebook" from the "Product Availability" list and save your changes

 

You can check out the full list of instructions through our help docs here: Make your products available to Facebook Shop.

 

If you have a lot of products to re-publish, you can use the bulk editor to edit your products.

 

Let me know if that helps!

 

 

Tira | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

0 Likes