Product Thumbnails Not Clickable

New Member
1 0 0

I am having an issue with all my product thumbnail images. I cannot and my customer's are not able to click it. It does nothing and takes them nowhere. Please, need help! 

I am also not code saavy either. 

I currently am using Debut theme. 

Shopify Staff
Shopify Staff
108 9 15

Hey @cyn712,

This is Finley from the Social Care team at Shopify. Thanks for reaching out.

I'm sorry to hear you're having this issue. Let's work on the next best steps towards getting this resolved!

I'd first like to confirm that you have:

1) Cleared your browser's cache and tried browsing in private to rule out any caching issues

2) Tried from another supported browser to see if you have the same problem

If you took these steps and the still issue persists, I'd like to gather some more information so we can find out what's happening there.

Are you able to send through a link where this issue is occurring? Any examples of what you're experiencing would be very helpful.

From what you shared, it sounds like you haven't attempted to make any theme code changes yourself, is that right?

Certain apps can also alter your theme's code, so if you noticed that this issue came about after adding a particular app, that would be great to know.

I look forward to hearing back from you!


Finley | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog