This is Finley from the Social Care team at Shopify. Thanks for reaching out.
I'm sorry to hear you're having this issue. Let's work on the next best steps towards getting this resolved!
I'd first like to confirm that you have:
2) Tried from another supported browser to see if you have the same problem
If you took these steps and the still issue persists, I'd like to gather some more information so we can find out what's happening there.
Are you able to send through a link where this issue is occurring? Any examples of what you're experiencing would be very helpful.
From what you shared, it sounds like you haven't attempted to make any theme code changes yourself, is that right?
Certain apps can also alter your theme's code, so if you noticed that this issue came about after adding a particular app, that would be great to know.
I look forward to hearing back from you!