Product colour variants disappearing therfore defaulting to main variant when checking out

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Shopify Partner
17 0 0

Hi There,

 

We are using a custom Theme. URL https://www.kianabeauty.com.au

Desktop version on macOS is working fine however issues remain around mobile and ipad.

 

The issue:

Product option variant is not loading when on the product page (only on some random products).

Usually the following URL would be displayed:  https://www.kianabeauty.com.au/products/estee-lauder-double-wear-stay-in-place-makeup-spf-10?variant...

If you clicked te product.

Instead

https://www.kianabeauty.com.au/products/estee-lauder-double-wear-stay-in-place-makeup-spf-10 is displayed leaving the colour id (variant=21687029661780 ) off.

 

The colour title also doesn't display for the dropdown colour menu it only displays the down arrow. See below:

Arrow only displaying without colour nameArrow only displaying without colour nameAdded colour bone to cart however Alabaster is in the cart. This was tested with multiple colours andsane result.Added colour bone to cart however Alabaster is in the cart. This was tested with multiple colours andsane result.

 

 

 

No matter which variant is selected it will only place the main variant in the basket as the variant query is not added to the URL to notify the post.

 

This is only occurring randomly and is not consistent. Therefore I believe it has something to do with scripts.

 

Any help would be appreciated.

 

Digital Marketing manager @ Kiana Beauty. 51 High St, Berwick, Victoria, 3806
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New Member
4 0 0

Were you able to get a fix for this? I've having the same issue and I need to figure it out asap. 

 

Thanks!

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