Product loading time so slow

Solved
Highlighted
Tourist
5 0 0
Hi guys,

Over the past 2 days, my products are loading very very slow. Mainly on mobile phone. From my collection page, when you click on any of the products (card designs) it takes a very long time for it to load.

Any idea what could cause this and how to fix it? It’s not the product image size since I’ve had the same images for a while and never experienced such long loading time before.

Link to store: www.caregatto.com


Thanks in advance!
0 Likes
Highlighted
Shopify Partner
1366 24 246

This is an accepted solution.

Hey Cali,

Had a quick look,

 

You are loading this script https://customify.pw/js_api/call/caregatto.

That script is broken - ERR_NAME_NOT_RESOLVED

The browser is trying to load that and blocks the product render until it figures out the response.

 

Create a theme copy, remove that code and see if the issue still persists.

https://sections.design tips, tricks & Shopify sections
Highlighted
Tourist
5 0 0

Hi Mircea! 

 

Thank you SO MUCH! This was an app I deleted a while back not sure why it was still there. 

 

I deleted 3 files related to "customify" from Snippets and my products are loading very fast! However, now I get this error on top of the page "Liquid error: Could not find asset snippets/customify-source.liquid" Any idea how to get rid of this error message? I created a copy of the theme but don't want to revert back since deleting the 3 files has solved my loading time issue. 

Thank you

0 Likes
Highlighted
Tourist
5 0 0

Resolved! Thanks again :)

0 Likes
Highlighted
Shopify Partner
1366 24 246

Cali,

When you removed the snippets from the theme Snippets folder you also need to remove the references in the theme files.

For example in theme.liquid you've probably had something like {% include "caregatto" %}.

That should go also.

 

Before going live see how removing this affects the overall functionality.

Glad this is sorted out!

https://sections.design tips, tricks & Shopify sections
0 Likes
Highlighted
Excursionist
16 0 3

Can you also run a diagnostics on mine, I find it a bit slow in loading https://www.doggyplaza.com/collections/all. Thank you

0 Likes
Highlighted
Shopify Partner
1366 24 246

@Bezeus you have a big issue on that page.

I am getting a TTFB (Time To First Bite) of 19 seconds.

 

Looking into the view source of your page: view-source:https://www.doggyplaza.com/collections/all

On top you have a generated Rich Schema that blows your HTML markup to 257Kb (uncompressed 3.9Mb)

 

I suspect that the rich schema is added by an APP and it is killing that page performance.

Kill it with fire!

 

Screen Shot 2020-01-14 at 22.03.11.png

https://sections.design tips, tricks & Shopify sections
Highlighted
Excursionist
16 0 3

Thanks. for this I've resolved it

 

0 Likes
Highlighted
Excursionist
19 0 6

Hi, I am having a similar problem, started happening a week ago, haven't installed any new apps in that time. 

 

The product variants are taking forever to load, up to 20 seconds! for example - https://wtfudgeuk.co.uk/collections/chocolate-dipped/products/wheely-chocolatey-fudge-malteser-sprea...

 

The rest of the website seems to run fine.

 

Any help is greatly appreciated as we are getting complaints from customers that there is no options :(

0 Likes
Highlighted
Excursionist
19 0 6

Still having a nightmare with this! Can anyone shed any light on this issue at all?

0 Likes