Product media URL Upload Error - .mp4 Error Unsupported file type.

BigBoxArt
New Member
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Hi,

Trying to use the following link from our server to add a video to a product. But I keep getting an unsupported file type error:

https://bigboxart.blob.core.windows.net/productvideos/generic-throw-pillow.mp4

The link is to an .mp4 video file which should be supported so not sure why it isn't working.

Any help would be much appreciated.

Thank you

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