Product page images and buttons not loading

[Dnkboutique]

Hello,

We've recently started using turbo Portland theme and when published, product pages images and buttons don't load. This issue applies to any browser from phone, pc and Mac.

Anyone else have this issue? We've also contacted out of the sandbox support and they aren't able to pinpoint the issue.

Please help!

Thank you,
DnK

[damatech]

Hey, link to your website? I had an issue once with product images loading, I changed the HTML portion of the code and it fixed it, I'm happy to take a look.

[Dnkboutique]

Hello,

The link is dnkboutique.ca. Thanks!

DnK

[damatech]

Very neat theme!

After checking it out, it seems as if the product images/buttons load fine, the page with all the products also loaded correctly and could pick colours for each item.

Here's a little gif showing after refreshing the images load fine.
https://gyazo.com/de350e949cb34783bae9ff03297f0d94

Was there a specific page in which the glitch occurs?

[Dnkboutique]

It's always doing this through Chrome on Iphone. You can click the white space and the image will show up, but even after refreshing, nothing seems to show properly. 

[damatech]

Very interesting, attempting to replicate this on a Pixel device and having some troubles doing so.

Have you changed any code of the product page on your end? If you haven't, then I would definitely pursue the theme designer further, it's an error with their theme, not on your end.

If they persist they cannot do anything, then potentially may have to recreate the product image carousel with something like Flickity, I've used Flickity to create various carousels across websites I've designed, and never had an issue with it. 

Let me know how it goes.

[Dnkboutique]

No I haven't touched any of the code - not quite there yet lol. But will continue checking with theme developer for further assistance. Thank you for your help and recommendations!