Product pictures are disappearing from collection pages (but still remain on collection admin page)

Robert_Tolmach1
Shopify Partner
39 0 10

Want a real mystery? Our nonprofit would love your insights.

A couple of hours ago, all was well.

Then, suddenly, the "all products" collection page was missing one of the product pictures. Oddly, that pic still appeared on the product page, and it still appeared on that collection's admin page. 

A little while later, a second product pic disappeared from the "all-products" collection page. Then another product pic, and then another product pic. In each case, those pics still appeared on their product page, as well as on that collection's admin page. 

The first three products to have their pictures disappear from the "all products" collection page were in the same smaller collection, and the pics also disappeared from that smaller collection page, Here, too, the pics still appeared on that smaller collection admin page.

Then the pic for another product, which is in a different smaller collection page, also disappeared from the all-products collection page.  A while later, it was back again.

The all-products collection page:  https://projectsthatmatter.org/collections/projects?sort=created-descending

The products with pics missing from that collection page:

The smaller collection that those three products are in:  https://projectsthatmatter.org/collections/sambhali-u-s 

This keeps getting weirder and weirder. Now one of the product pics (intern/volunteer) is back on the two collection pages.

15 minutes later. Now the pic for that fourth product, which is in a different smaller collection, is gone again (but the pic continues to appear on the product page and on the collection admin page.

Now one of the pics for the first three products is gone from the collection page again.

Anyone know what is going on?

Thank yoU!

 

 

 

 

 

 

 

 

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florinanghel
Shopify Partner
132 17 24

Probably a cache issue, the image URLs differ from list to product page, try changing something in theme customization just to trigger a cache clear.

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Robert_Tolmach1
Shopify Partner
39 0 10

We learned a bit more.

The product image URL on the product page works fine.

The product image URL on the collection page does not load, nor does the product image URL on the Search page or search widget.

Shopify is intermittently showing image URLs that do not work.

Aargh.

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