I have a google error msg on 4 products that also have variants. "Product price doesn't match price on product landing page". The variants have a different price depending on size. I can't seem to find any info about this error msg. I've reached out to support but they have been unable to help me due to the email I'm using and the email registered to my account, but that's a whole nuther problem.
My name is Olivia and I work for Shopify. Thank you both for reaching out about this - I would love to help out.
The Google error message you shared, @Awesomesocks4u, was super helpful in diagnosing the correct issue, which can be caused by one of two scenarios:
1. You have recently installed the Google Shopping Channel. When you are new to the channel, there may be a discrepancy between a product’s value in feed and value on site in Google Merchant Center.
How to resolve: This error is generally cleared up once Google crawls and updates your site data, which can take up to 2 to 3 weeks. However, you can speed up this process by submitting a sitemap to Google to force a recrawl of your site. We have some great instructions on how to find and submit your sitemap here.
2. You have installed a third-party Google Shopping feed application alongside our Google Shopping Channel, which can result in multiple product feeds sent to Google Merchant Center. You can double check if this is the case by heading to the Products > Feeds section of your Google Merchant Center account, as outlined here.
How to resolve: To fix this, head to your Shopify Admin > Apps and hit the little ‘trash’ icon next to any third-party Google Shopping feed apps to remove them from your Shopify Store.
I trust this will help do the trick, but I also want to ensure that you can get in touch with our Support team if you need further assistance in the future, @Awesomesocks4u. Please always check to make sure you are contacting us from an email address that is associated with your Shopify Account so that our team can help out with your query. This email address is the one you use to log in to your store, which can be found in your Shopify Admin > Settings > Plans and Permissions > User Profiles. This is essential for authentication purposes, and in order to help us protect your account and security. If you are having trouble accessing that email inbox, check out this manual on updating your email address.
I'm excited to hear that you're both selling on Google Shopping. Do you plan to market your businesses on Google, too? If so, I recommend checking out this blog post for more tips and advice on this.
Let me know how this goes!