Products prices are not changed after bulk editing

ninatsa
New Member
1 0 0

Hi there,
I changed the products' prices in bulk and when i'm seeing from the bulk editor everything is changed and correct though part of the products don't have updated prices in the online store.
How can i solve this?

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Olivia
Shopify Staff
Shopify Staff
627 65 119

Hey, @ninatsa.

Welcome to Shopify Community. My name is Olivia and I work here.

Thank you so much for your post. I'd be more than glad to help you troubleshoot this. You mentioned that you are bulk updating product prices, but not all the changes are reflecting on the online store. Can you please clarify the following:

  • How many products are you updating?
  • Of the total products, how many update correctly?
  • Are you using an app to manage or import products? If so, which one(s)?

Furthermore, let's have you attempt a few simple troubleshooting steps to rule out any local errors:

  • Try clearing cache/cookies of current browser
  • Try from a different, up-to-date, browser
  • Try from a different network connection, preferably data

With that we should have more context and a better idea for next steps to help you resolve this. 

I look forward to your reply,

Olivia | Social Care @ Shopify 
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