Products *sometimes* adding to cart twice on mobile

New Member
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Hello, some of our products are sometimes adding to the cart twice, some of the time.  It seems to be quite random and only on mobile.  I've checked for javascript errors and have fixed a couple of them - old code not removed after removing apps.  There appear to be a couple more errors - an uncaught syntax error on the product pages that I can't find; an asset that isn't loading; and another app conflict.  I have no idea what to try next.  Any help/advice very much appreciated.  URL is teatandcosset.com. Thanks!!

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Shopify Staff
Shopify Staff
553 36 77

Hey, there.

 

Dallas here from the Social Care Team at Shopify.

 

Thank you for adding all of this information for me. I tried this out on my personal mobile device and all the products only added once so I wasn't personally able to replicate this issue.

 

Have you heard of this issue from more that one customer or is this something that you just noticed from time to time?

 

If it is just something that you've only noticed so far then are you able to try on another mobile device to see if you're able to replicate the issue there? Without a bit more information or some examples, I won't be able to take this to my tech team quite yet, so if you could take some screenshots of the instance when it happened as well as the time that this happened and the device that you were using that would be very helpful.

 

Please let me know if you're able to see this issue on another device.

Dallas | Social Care @ Shopify
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New Member
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Hello Dallas, thanks for getting back to me. It's happening for more than one customer, people have had to return items because they didn't realise they'd ordered two.  It seems to be happening often with the Lia in Navy, and only on mobile https://teatandcosset.com/collections/tops2/products/lia-knit-top-navy
Not all the time though.  

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Shopify Staff
Shopify Staff
553 36 77

I see! Ok, thank you for letting me know. 

 

Have you made any changes to your store recently? Added any apps or anything? Maybe made adjustments to your theme code? 

 

 

Dallas | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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